Privacy Policy
Madison Equipment Rental, LLC | Effective Date: October 9, 2026
Madison Equipment Rental, LLC (“Madison Equipment Rental,” “MER,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, rental services, customer communications, and SMS (text messaging) services.
By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you visit our website, request a quote, rent equipment, or communicate with our representatives:
- Personal Information: Name, company name, telephone number, email address, billing address, delivery address, and other contact information.
- Rental and Transaction Information: Equipment inquiries, rental agreements, delivery and pickup schedules, billing details, and rental history.
- Communication Information: Emails, SMS messages, customer service inquiries, and correspondence with our sales and operations teams.
- Website Information: Certain technical information collected when you visit our website, which may include IP address, browser type, and website usage data.
2. How We Use Your Information
Madison Equipment Rental uses customer information for legitimate business purposes, including:
- Responding to inquiries regarding portable storage containers and equipment rental services.
- Providing rental quotes, pricing, and equipment availability.
- Confirming equipment rental orders and agreements.
- Scheduling and confirming equipment deliveries and pickups.
- Providing rental updates, service notifications, and customer support.
- Communicating about billing, account information, and rental extensions.
- Improving our website, customer experience, and business operations.
- Complying with applicable legal and regulatory requirements.
3. SMS Text Messaging and Customer Consent
Madison Equipment Rental uses SMS text messaging to communicate with customers regarding portable storage rentals, equipment availability, quotes, delivery and pickup scheduling, rental confirmations, and other customer service matters.
Customers may consent to receive text messages by selecting an SMS consent option on our website or through another clearly disclosed and documented opt-in method.
By opting in to SMS communications, you agree to receive text messages from Madison Equipment Rental regarding your inquiries, rental transactions, scheduling, and customer service needs.
SMS Messaging Terms
- Message frequency varies based on customer inquiries, rental activity, and service requirements.
- Message and data rates may apply.
- Reply STOP to any text message to opt out of future SMS communications.
- Reply HELP for assistance or contact Madison Equipment Rental directly.
- Consent to receive SMS messages is not a condition of purchasing or renting equipment.
- We do not send promotional or marketing text messages without obtaining any consent required by applicable law.
SMS Privacy Protection
Madison Equipment Rental does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.
SMS opt-in and consent information will not be shared with third parties for marketing purposes. Information may be disclosed to service providers that assist in delivering our communications, solely as necessary to provide those services.
4. Information Sharing and Disclosure
Madison Equipment Rental does not sell customer personal information.
We may share information with trusted service providers when reasonably necessary to operate our business, including:
- Communication and messaging service providers, including RingCentral.
- Equipment transportation and delivery providers.
- Payment processing and billing providers.
- Software, website hosting, and technology service providers.
- Government agencies or legal authorities when required by applicable law.
Service providers are authorized to use customer information only for the services they perform on our behalf, subject to applicable contractual and legal obligations.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, maintain business records, resolve disputes, and comply with applicable legal requirements.
7. Your Privacy Rights and Choices
Customers may contact Madison Equipment Rental to:
- Request access to personal information maintained by our company.
- Request corrections to inaccurate personal information.
- Request deletion of personal information, subject to applicable legal and business recordkeeping requirements.
- Withdraw consent for SMS communications by replying STOP.
- Request assistance regarding our privacy practices.
We will review and respond to requests in accordance with applicable law.
8. Third-Party Services and Websites
Our website and services may utilize third-party platforms for communications, payment processing, equipment management, and customer service. These providers may have separate privacy policies governing information they collect independently.
Madison Equipment Rental is not responsible for the privacy practices of independently operated third-party websites.
9. Changes to This Privacy Policy
Madison Equipment Rental may revise this Privacy Policy periodically to reflect changes in business operations, technology, regulatory requirements, or customer services.
Updates will be posted on our website with a revised effective date.
10. Contact Information
For questions regarding this Privacy Policy, personal information, or SMS communications, please contact:
Madison Equipment Rental, LLC
Website: www.madisonequipmentrental.com
Email: info@madisonequipmentrental.com
Phone: 888-689-4090
Mailing Address: 2108 Monrovia Street, Charleston, South Carolina 29405
Madison Equipment Rental, LLC — All Rights Reserved.